How you pay – and why it’s safe
You should never have to wire money to a stranger’s bank account in a country you have not visited yet. With us, you don’t.
- A small deposit holds your trip – 10-20% of the trip cost. That is all it takes to lock in your dates and your private guide.
- You pay the balance after you arrive in China and sign your formal, written tour contract – and you are protected the whole way: free cancellation up to 30 days before departure, a 50% refund 15 to 29 days before, and non-refundable within 15 days.
- You only pay a small deposit up front. You commit just the deposit to book, then settle the balance in person in China once your formal tour contract is signed – no large sums wired overseas before you arrive, and you receive a written receipt for every payment.
Free cancellation: full refund 30+ days before departure · 50% refund 15-29 days before · within 15 days non-refundable except force majeure.
We keep our booking and cancellation terms simple, fair and fully transparent, with no hidden fees. Please read these alongside your written itinerary, which always states the exact inclusions and price agreed before you book.
Deposit and payment
To confirm your private tour we ask for a deposit, with the balance due after you arrive in China and sign your formal tour contract. Once your dates are confirmed we send you simple instructions to pay the deposit securely, and you receive a written confirmation and receipt for every payment.
Where your deposit goes
The deposit is a bank transfer to the corporate account of the licensed travel agency that operates your trip: Hunan Garden International Travel Service Co., Ltd. (Chinese registered name: 湖南徜徉国际旅行社有限公司), travel agency licence L-HUN-304201. The account name on your transfer instructions matches the company on the licence.
We will never ask you to send money to a personal account. If a travel company ever does – us or anyone else – walk away.
How to verify us – please do
You should not take our word for any of this. Here is how to check, in about two minutes:
- Look up our licence. Travel agency licences in China are public. Ours is L-HUN-304201, held by Hunan Garden International Travel Service Co., Ltd. – you can look it up on the national tourism regulator’s platform.
- Read our guest reviews. Start with what our guests say – real trips, real names, and our Trustpilot profile (a platform we do not control and cannot edit) is linked there.
- Ask us anything before you pay a cent. Real dates, a real itinerary, a real person’s name. If an answer feels evasive, that is your answer.
How booking works
- Ask us anything – free. Tell us your dates and what you would love to see. No account, no card, no commitment.
- We send a route and a price – within 2 hours, 8:00-20:00 Beijing time. A real person (usually Tian) replies with a day-by-day route and an honest number.
- You pay a 10-20% deposit. Bank transfer to the licensed operator’s corporate account. Fully refunded if you cancel 30 or more days before departure.
- You pay the balance in China. After you arrive, after we meet, after the itinerary is signed. Not before.
Cancellation and refunds
- 30 or more days before departure: full refund of what you have paid.
- 15 to 29 days before departure: 50% refund.
- Within 15 days of departure: non-refundable, except in cases of force majeure (see below).
Any third-party costs already committed on your behalf (for example non-refundable hotel or train bookings) are handled transparently and explained to you in writing.
Changes to your trip
Because every tour is private and tailor-made, we can usually adjust dates, pacing or hotels before departure. Just contact your trip designer and we will do our best to accommodate you.
Force majeure
If events outside anyone’s control (such as extreme weather, natural disasters or the temporary closure of a scenic area) affect your trip, we will work with you to reschedule or arrange a fair solution. Because our team is local and on the ground, we can put a Plan B in place quickly.
Questions before you book?
We are happy to explain anything in plain language first. Message us on WhatsApp at +86 189 7441 2915, email info@chinafantasytravel.com, or start your trip request.